Most frequent questions and answers


We Do Not have a Return or Exchange Policy unless there is a mistake on our behalf, we will make the changes to correct it immediately.


Tracking information is emailed to the email address on your order form on the day that your order ships out, you will NOT receive a tracking number as soon as your order is placed.

The wigs are standard size fits the average size head, if you have a larger head than most please include that in your notes section of your order form ,if your head is really really small we recommend the Glueless units as they have an elastic band to adjust to your head.

THE SAME AS CHANEL & GUCCI….RAW IS A HIGHER GRADE WHICH CAN LAST UP to 4 or more years. Virgin Collection has the same great quality at an affordable price point Hair can last up to 2year. Proper hair care is essential to making your hair last

While we always recommend seeking professional stylist to assist with your install Here’s A few tips: Cold wash your hair (LUKE WARM) , Condition your hair, Clip your ends, Seal your wefts, Be sure to tie your hair up treat it like you were born with it .

ALL hair including your natural hair is gonna give a bit of shed when combing. We recommend seeking a professional to maintain upkeep. Gently comb or brush your hair from bottom to top with a wig brush , We recommend you sealing your lace & wefts with weft sealer.

ALL Callmelex virgin and raw hair can be dyed, We kindly recommend seeking a PROFESSIONAL STYLIST for assistance & Dye job tips.

HAIR TIP: When coloring HAIR we recommend not using BW-2 to color hair. FOR BEST RESULTS PLEASE SEEK A PROFESSIONAL.